JGB Plumbing

This single review documents a severely failed service experience. James quoted $225 to resolve a basement drain backup, performed initial work (toilet removal and snaking), but the problem recurred within an hour. When contacted, James deflected responsibility to city infrastructure without proper diagnosis. The customer independently verified the issue was not tree roots and paid $300 to resolve... Read more

This single review documents a severely failed service experience. James quoted $225 to resolve a basement drain backup, performed initial work (toilet removal and snaking), but the problem recurred within an hour. When contacted, James deflected responsibility to city infrastructure without proper diagnosis. The customer independently verified the issue was not tree roots and paid $300 to resolve it. James refused callbacks and denied any refund despite incomplete work. All four dimensions show critical failures: professionalism (no callback, no accountability), pricing (customer paid twice for one job), project completion (work failed immediately and was abandoned), and experience (misdiagnosis of root cause). Read less