RPL Plumbing and Heating

The overwhelming majority of reviews across all four dimensions are deeply negative, painting a consistent picture of a contractor with serious ethical and operational failures. Professionalism is severely damaged by repeated no-shows, broken promises, rude owner interactions, and threatening behavior toward customers who questioned charges. Pricing is the single most condemned dimension, with num... Read more

The overwhelming majority of reviews across all four dimensions are deeply negative, painting a consistent picture of a contractor with serious ethical and operational failures. Professionalism is severely damaged by repeated no-shows, broken promises, rude owner interactions, and threatening behavior toward customers who questioned charges. Pricing is the single most condemned dimension, with numerous reviewers independently describing charges that were two to five times higher than competitors, unauthorized card charges, and bait-and-switch pricing tactics. Project completion is critically undermined by multiple accounts of work that failed within days, refusal to honor callbacks, and one detailed account of a boiler installation so negligent that a subsequent contractor described it as 'completely negligent and irresponsibly done.' Experience scores marginally higher only because a small number of reviews (3 out of 18) describe satisfactory or positive outcomes, but even these are outweighed by accounts of incorrect installations flagged by the gas company and fundamental technical errors. The rare positive reviews are sparse, older, and lack the specificity seen in the negative reviews. Read less