Castle Hill Plumbing & Heating

This contractor's review profile is heavily negative, with 4 out of 6 reviews being 1-star and describing serious failures across multiple dimensions. Professionalism is the most consistently cited problem: multiple reviewers describe staff hanging up on customers, failing to show up for confirmed appointments without notification, and rude or dismissive behavior. Pricing transparency is a major r... Read more

This contractor's review profile is heavily negative, with 4 out of 6 reviews being 1-star and describing serious failures across multiple dimensions. Professionalism is the most consistently cited problem: multiple reviewers describe staff hanging up on customers, failing to show up for confirmed appointments without notification, and rude or dismissive behavior. Pricing transparency is a major red flag, with at least two reviewers explicitly describing quotes that were dramatically changed without explanation — one doubling, one nearly tripling within minutes — suggesting deceptive or disorganized billing practices. Project completion is also poor, with one technician doing nothing during a service call and another failing to appear twice. The two positive reviews (one from 2012 and one from 2017) provide limited counterbalance and describe responsiveness and professionalism, but they are significantly outnumbered and outdated relative to the negative reviews. Read less