Matison Plumbing

This contractor shows deeply inconsistent performance with significant red flags. While 2 recent reviews (2024, 2023) praise professionalism, communication, and problem-solving ability, 5 older reviews (2011–2022) document serious issues: no-shows without notice, unprofessional behavior on-site (phone use, hair grooming), systematic overbilling (charging 3–6 hours for 1–2 hour jobs), and ref... Read more

This contractor shows deeply inconsistent performance with significant red flags. While 2 recent reviews (2024, 2023) praise professionalism, communication, and problem-solving ability, 5 older reviews (2011–2022) document serious issues: no-shows without notice, unprofessional behavior on-site (phone use, hair grooming), systematic overbilling (charging 3–6 hours for 1–2 hour jobs), and refusal to accept responsibility for installation errors. Pricing emerges as the weakest dimension, with multiple independent accounts of exorbitant charges and lack of transparency. Project completion is compromised by incomplete work (radiator covers never installed after 6 months) and billing disputes. The two positive recent reviews lack specificity and may reflect improved practices, but the pattern of complaints spanning over a decade suggests systemic issues. Read less