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Workman Score
68.2/100
Based on
444 reviews analyzed
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Overview of Company Customer Sentiment Analysis in May
Universe Home Services demonstrates strong professionalism with punctual, courteous technicians who communicate clearly and explain work thoroughly. However, the company is significantly undermined by widespread pricing concerns—customers consistently report charges 2-10x higher than market rates, with evidence of aggressive upselling and predatory practices, particularly in AC/heating repairs. ... Read more
Services Offered Verified by Business
Cooktop repair
Range repair
Appliance repair
Stove repair
Bathtub installation
Bathtub repair
Dishwasher repair
Drain installation
Drain repair
Dryer repair
Faucet installation
Faucet repair
Freezer repair
Gas line installation
Gas line repair
HVAC installation or replacement
HVAC system repair
HVAC system maintenance
Oven repair
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Refrigerator repair
Sewer installation
Sewer repair
Shower installation
Shower repair
Sink installation
Sink repair
Sump pump installation
Sump pump repair
Toilet installation
Toilet repair
Washer repair
Water heater installation
Water heater repair
Water pipe installation
Water pipe repair
Workman Score
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Price-friendly 52%
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Professionalism 79%
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Experience 75%
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Completion 73%
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