Sal Manzo Plumbing, Heating & Air Conditioning

Sal Manzo Plumbing receives a below-average WW Score of 48.2, driven primarily by severe pricing concerns that dominate customer feedback. While the company demonstrates technical competence and occasional professionalism (particularly with certain technicians like Billy, Matt, and Chris), systematic overcharging is the defining complaint across 35 reviews. Customers consistently report labor rate... Read more

Sal Manzo Plumbing receives a below-average WW Score of 48.2, driven primarily by severe pricing concerns that dominate customer feedback. While the company demonstrates technical competence and occasional professionalism (particularly with certain technicians like Billy, Matt, and Chris), systematic overcharging is the defining complaint across 35 reviews. Customers consistently report labor rates 3–10x market rates for simple jobs (e.g., $704 for 15-minute faucet replacement, $754 to unclog a toilet, $595 to install a $35 cartridge). Professionalism is inconsistent: some reviews praise punctuality and courtesy, but many cite late arrivals, poor communication, unprofessional attitudes, and failure to follow up on callbacks. Project completion shows mixed results, with some emergency responses praised but others marred by incomplete diagnostics, cleanup failures, and unresolved issues requiring callbacks. Read less