Orchid Sewer & Water Contracting

Orchid's review profile is heavily polarized. The three positive reviews praise competitive pricing, solid workmanship on sewer and water main replacements, and thorough site cleanup, suggesting genuine competence when jobs are accepted and completed. However, the majority of reviews describe serious professionalism failures: repeated no-shows, broken promises on callbacks, a boss who refuses to c... Read more

Orchid's review profile is heavily polarized. The three positive reviews praise competitive pricing, solid workmanship on sewer and water main replacements, and thorough site cleanup, suggesting genuine competence when jobs are accepted and completed. However, the majority of reviews describe serious professionalism failures: repeated no-shows, broken promises on callbacks, a boss who refuses to communicate directly with clients, and in one case an outright dismissal of a customer with an active emergency. One review describes a severe liability incident involving a company driver and a traffic accident, which — while not directly about plumbing work — raises significant concerns about company accountability and responsibility. The overall professionalism score is dragged sharply downward by the volume and consistency of communication and responsiveness complaints across multiple independent reviewers. Read less