Minutemen Sewer & Drain

Minutemen Plumbing scores extremely poorly across all four dimensions, driven by a large volume of detailed, credible negative reviews spanning multiple years. Pricing is the single most-cited concern, with numerous reviewers documenting specific instances of price gouging, bait-and-switch quoting, and charges that were 2x to 5x competitor estimates — this dimension scores the lowest of all four... Read more

Minutemen Plumbing scores extremely poorly across all four dimensions, driven by a large volume of detailed, credible negative reviews spanning multiple years. Pricing is the single most-cited concern, with numerous reviewers documenting specific instances of price gouging, bait-and-switch quoting, and charges that were 2x to 5x competitor estimates — this dimension scores the lowest of all four. Professionalism is severely damaged by repeated accounts of rude technicians, a service rep hanging up on a customer, a technician calling a customer a profanity, yelling at customers for seeking multiple estimates, and failure to return calls. Project completion is also deeply problematic, with multiple reviewers reporting that paid work was not completed, problems recurred within days or weeks, and the company refused to honor its stated warranty. Experience scores marginally higher due to a handful of positive reviews praising specific technicians, but is undermined by accounts of misdiagnosis, unnecessary upselling, and work that made problems worse. Read less