Cox Plumbing and Heating

Cox Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most contested area: many positive reviews praise punctuality, courteous technicians, and good communication, but multiple credible negative reviews describe a plumber refusing to do work and walking out, a missed appointment window with no apology, and a complete failure to follow up on a quoted job for near... Read more

Cox Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most contested area: many positive reviews praise punctuality, courteous technicians, and good communication, but multiple credible negative reviews describe a plumber refusing to do work and walking out, a missed appointment window with no apology, and a complete failure to follow up on a quoted job for nearly a month. Pricing is the single most damaging dimension, with several detailed and specific complaints about bait-and-switch hourly rates, charges for visits where no work was completed, and an $8,000 estimate that a competitor resolved for $300 — these are serious red flags that drag the score down significantly. Project completion is similarly split: many reviewers report jobs finished cleanly and on time, but there are credible accounts of no-shows, abandoned assessments, and one instance of shoddy shortcut work that required a costly redo. Experience scores moderately well, with several reviewers praising technical skill on complex jobs like boiler replacements and repiping, though the shortcut piping incident and the failed heating diagnosis temper confidence. The overall picture is a contractor with a capable core team but serious and recurring operational and pricing integrity problems. Read less