Charles Krull & Son, Inc. Plumbing & Heating

Charles Krull & Son demonstrates strong overall performance with a WW Score of 82.3. Professionalism is a clear strength (87.5), with consistent praise for punctuality, courteous staff, communication, and respectful conduct. Experience and technical knowledge score well at 88.0, with customers frequently noting skilled diagnostics and problem-solving. Project completion is solid at 85.0, though so... Read more

Charles Krull & Son demonstrates strong overall performance with a WW Score of 82.3. Professionalism is a clear strength (87.5), with consistent praise for punctuality, courteous staff, communication, and respectful conduct. Experience and technical knowledge score well at 88.0, with customers frequently noting skilled diagnostics and problem-solving. Project completion is solid at 85.0, though some callbacks and follow-up issues are documented. Pricing is the weakest dimension at 68.0, with multiple complaints about overcharging, high estimates, and lack of transparency, though some customers found pricing fair. The company shows strong consistency across most service interactions but has notable vulnerabilities in pricing communication and occasional follow-through lapses. Read less