Bruno Plumbing & Heating

Bruno Plumbing & Heating scores reasonably well on professionalism, with a large number of reviewers praising punctuality, courtesy, and responsiveness — though several notable negative experiences (a technician walking off a job, failure to provide emergency service in freezing weather, and a misdiagnosis with no accountability) drag the score down meaningfully. Pricing is the single largest we... Read more

Bruno Plumbing & Heating scores reasonably well on professionalism, with a large number of reviewers praising punctuality, courtesy, and responsiveness — though several notable negative experiences (a technician walking off a job, failure to provide emergency service in freezing weather, and a misdiagnosis with no accountability) drag the score down meaningfully. Pricing is the single largest weakness in this dataset: across dozens of reviews spanning multiple years, customers consistently describe prices as high, excessive, or significantly above competitor quotes, with specific complaints about inflated parts costs, unexplained service fees, and refusal to offer discounts to repeat or senior customers. Project completion is generally solid — most jobs were finished and followed through — but there are documented cases of abandoned work, failed drain clearing, and a cashed check with no follow-through. Technical experience and workmanship are broadly praised, with many reviewers noting skilled, knowledgeable technicians, though the misdiagnosis incident and one unresolved pipe situation temper the score. Read less