Big City Plumbing & Heating

Big City Plumbing receives consistently strong praise across all four scored dimensions, with professionalism being the most frequently and enthusiastically cited quality — every single review mentions punctuality, friendliness, responsiveness, or courteous behavior. Project completion is also a standout, with multiple reviewers specifically noting that Big City succeeded where prior contractors... Read more

Big City Plumbing receives consistently strong praise across all four scored dimensions, with professionalism being the most frequently and enthusiastically cited quality — every single review mentions punctuality, friendliness, responsiveness, or courteous behavior. Project completion is also a standout, with multiple reviewers specifically noting that Big City succeeded where prior contractors had failed, including emergency callbacks honored on New Year's Eve and same-day follow-through. Experience and technical skill are well-documented, particularly around Navien combi boiler systems, with reviewers describing knowledgeable diagnostics and clean, efficient workmanship. Pricing transparency is mentioned positively in three reviews, with the owner Mike noted for being upfront about costs and budget options, though this dimension has fewer data points than the others. The overall picture is of a highly reliable, skilled, and customer-focused operation, though the relatively small review pool and age of several reviews temper full confidence. Read less