Overview of Company Customer Sentiment Analysis in May
This contractor received overwhelmingly negative feedback across nearly every dimension analyzed. Professionalism was a critical failure point, with multiple reviews citing rude technicians, a customer service representative who hung up on a caller, and a no-show with no communication. Pricing drew serious concern, with two reviews explicitly alleging deceptive or predatory billing practices — i... Read more
This contractor received overwhelmingly negative feedback across nearly every dimension analyzed. Professionalism was a critical failure point, with multiple reviews citing rude technicians, a customer service representative who hung up on a caller, and a no-show with no communication. Pricing drew serious concern, with two reviews explicitly alleging deceptive or predatory billing practices — including a $500 charge for work identical to a prior $90 job and a $434 charge for a toilet unclog with no explanation provided. Project completion was mixed at best: one reviewer noted a job was completed successfully, but another described pipes being blown out on a simple job and the crew refusing to clean up the resulting mess. Workmanship and technical skill were called into question by the blown-pipe incident and the alleged bait-and-switch on the sink repair, though one reviewer did note a technician who completed a main line clog successfully. Read less