Proactive Home Services

Proactive Home Services earns strong praise across the majority of reviews for punctuality, communication, and courteous technicians — particularly Ted, Danny, and Mike — with many long-term repeat customers citing consistent professionalism over years of service. However, a meaningful cluster of negative reviews (roughly 10–12 reviews, spanning 2016–2024) describes serious failures: unres... Read more

Proactive Home Services earns strong praise across the majority of reviews for punctuality, communication, and courteous technicians — particularly Ted, Danny, and Mike — with many long-term repeat customers citing consistent professionalism over years of service. However, a meaningful cluster of negative reviews (roughly 10–12 reviews, spanning 2016–2024) describes serious failures: unresponsive ownership after payment, a boiler installed incorrectly for a two-zone home, abandoned warranty obligations, a safety incident involving disassembled dryer ducts left on the floor, and a pattern of the owner becoming hostile when customers escalated complaints. Pricing is generally viewed as fair to reasonable by satisfied customers, but several negative reviewers allege being overcharged or upsold unnecessarily. Project completion is the most polarized dimension — most jobs are described as completed efficiently, but the negative reviews document specific cases of incomplete work, failed callbacks, and unresolved warranty disputes that meaningfully drag the score down. The overall picture is a company with genuine strengths in day-to-day service delivery but documented systemic failures in accountability, post-payment responsiveness, and quality control on complex installations. Read less