NY Boiler & Air Conditioning Repair

NY Boiler and AC Repair presents a deeply mixed picture across all four dimensions. Professionalism scores moderately — many reviewers praise Luis and his crew as courteous, communicative, and timely, but a significant cluster of negative reviews cite being stood up, arriving hours late without notice, and deceptive business practices including a Groupon bait-and-switch and undisclosed pricing s... Read more

NY Boiler and AC Repair presents a deeply mixed picture across all four dimensions. Professionalism scores moderately — many reviewers praise Luis and his crew as courteous, communicative, and timely, but a significant cluster of negative reviews cite being stood up, arriving hours late without notice, and deceptive business practices including a Groupon bait-and-switch and undisclosed pricing structures. Pricing is the weakest dimension: multiple independent reviewers describe being charged far above what competitors quoted, surprise labor minimums not disclosed upfront, and parts marked up dramatically, while positive reviewers do cite fair or competitive pricing — creating a wide variance that pulls the score down significantly. Project completion is middling — several jobs were completed thoroughly and even went beyond scope, but at least two reviews describe work that failed the very next day or was left incomplete, and one describes a no-show with no follow-up. Experience scores similarly mixed: Luis is frequently described as knowledgeable and skilled, but multiple reviewers allege misdiagnosis of problems, recommending unnecessary repairs, and failing to identify the actual root cause — a serious credibility concern for a technical trade. Read less