Erik Matthews Plumbing and Heating

Erik Matthews Plumbing & Heating exhibits a deeply polarized performance profile with stark contradictions across reviews. While some customers report exceptional professionalism, responsiveness, and quality workmanship (particularly in 2014-2022 reviews), a substantial number of recent and older reviews document serious concerns: overcharging (quotes of $400 becoming $1000+), incomplete work, unr... Read more

Erik Matthews Plumbing & Heating exhibits a deeply polarized performance profile with stark contradictions across reviews. While some customers report exceptional professionalism, responsiveness, and quality workmanship (particularly in 2014-2022 reviews), a substantial number of recent and older reviews document serious concerns: overcharging (quotes of $400 becoming $1000+), incomplete work, unresponsiveness to callbacks, alleged licensing violations, and confrontational behavior with customers. Pricing emerges as the weakest dimension with consistent complaints of bait-and-switch tactics and inflated charges. Project completion shows mixed results with some jobs completed promptly while others are abandoned or require costly callbacks. The contractor's professionalism is undermined by reports of rudeness, ghosting, and confrontational interactions, though some crew members (particularly Zak and Anthony) receive individual praise. Read less