Acme Plumbing

Acme Plumbing has a strong base of positive reviews praising responsiveness, professionalism, and technical competence across a large number of technicians including Anthony, Norval, Alejandro, Clay, and others. However, a meaningful minority of negative reviews — roughly 20-25 across the full dataset — raise serious concerns across all four dimensions: the owner (Ed) is repeatedly cited for r... Read more

Acme Plumbing has a strong base of positive reviews praising responsiveness, professionalism, and technical competence across a large number of technicians including Anthony, Norval, Alejandro, Clay, and others. However, a meaningful minority of negative reviews — roughly 20-25 across the full dataset — raise serious concerns across all four dimensions: the owner (Ed) is repeatedly cited for rude behavior, threatening customers with lawsuits over billing disputes, and hanging up on clients; pricing transparency is a recurring problem with multiple reviewers describing hidden fees, undisclosed per-plumber hourly charges, and feeling overcharged; and project completion failures include abandoned jobs, missed callbacks, work left unfinished, and at least one instance of work done without required permits. The technician-level work is generally rated well, but owner/management conduct meaningfully drags down professionalism and pricing scores. Recency of reviews (2024-2025) shows continued strong positive feedback but also continued negative incidents, suggesting these issues are not fully resolved. Read less