Zenner & Ritter

Zenner & Ritter demonstrates strong professionalism and technical expertise, with technicians consistently praised for courtesy, knowledge, and communication. However, the company is significantly hampered by serious pricing concerns—numerous customers report overcharging, hidden fees, inflated quotes, and aggressive upselling tactics. Project completion shows mixed results: while many jobs are ... Read more

Zenner & Ritter demonstrates strong professionalism and technical expertise, with technicians consistently praised for courtesy, knowledge, and communication. However, the company is significantly hampered by serious pricing concerns—numerous customers report overcharging, hidden fees, inflated quotes, and aggressive upselling tactics. Project completion shows mixed results: while many jobs are finished on time and to standard, a notable subset of reviews document incomplete repairs, follow-up failures, and unresolved warranty issues. The company's customer service responsiveness is inconsistent, with some customers reporting excellent follow-up and others experiencing prolonged communication breakdowns. Read less