Vanguard Plumbing

Pro Drain demonstrates strong professionalism and pricing practices with consistently positive feedback on punctuality, communication, and fair rates. However, project completion reliability is significantly compromised by multiple documented failures to follow through on callbacks, incomplete repairs, and no-shows on scheduled appointments—particularly evident in older reviews involving Rod. Wh... Read more

Pro Drain demonstrates strong professionalism and pricing practices with consistently positive feedback on punctuality, communication, and fair rates. However, project completion reliability is significantly compromised by multiple documented failures to follow through on callbacks, incomplete repairs, and no-shows on scheduled appointments—particularly evident in older reviews involving Rod. While technicians display good technical knowledge and skill, the company's inconsistent follow-through on warranty work and callback commitments substantially undermines overall trustworthiness. Recent reviews (2024-2025) are predominantly positive, suggesting possible operational improvements, but historical patterns of broken commitments remain a serious concern. Read less