Overview of Company Customer Sentiment Analysis in May
This contractor shows highly inconsistent performance across reviews spanning 2013–2017. Professionalism is mixed: one review praises politeness and responsiveness, while two others cite poor communication, unresponsiveness to callbacks, and failure to follow up. Project completion is a significant weakness—one review explicitly states the contractor abandoned plumbing work, forcing the custom... Read more
This contractor shows highly inconsistent performance across reviews spanning 2013–2017. Professionalism is mixed: one review praises politeness and responsiveness, while two others cite poor communication, unresponsiveness to callbacks, and failure to follow up. Project completion is a significant weakness—one review explicitly states the contractor abandoned plumbing work, forcing the customer to hire another firm to complete and repair the job. Pricing is a major concern, with one customer reporting feeling 'ripped off' at $500 for duct cleaning (vs. $200 elsewhere) and receiving evasive explanations; another notes lack of transparency. Experience shows some technical competence (furnace installation, emergency plumbing response) but is undermined by poor workmanship (incomplete duct cleaning, mess left behind, rust on driveway). The oldest review (2013) is most positive; recent reviews (2016–2017) are significantly more negative, suggesting declining service quality. Read less