Third Generation Plumbing

Third Generation Plumbing receives a critically low WW Score of 38.2, driven by severe deficiencies across all dimensions. Professionalism is particularly weak (32.5), with 89 mentions documenting rude office staff, hang-ups, condescending behavior, and poor communication. Project completion scores only 35.8 despite 78 mentions, reflecting widespread failures to complete work, no-shows, delayed ca... Read more

Third Generation Plumbing receives a critically low WW Score of 38.2, driven by severe deficiencies across all dimensions. Professionalism is particularly weak (32.5), with 89 mentions documenting rude office staff, hang-ups, condescending behavior, and poor communication. Project completion scores only 35.8 despite 78 mentions, reflecting widespread failures to complete work, no-shows, delayed callbacks, and abandoned repairs. Pricing integrity is severely compromised (28.0 across 47 mentions), with customers reporting inflated charges, hidden fees, and apparent collusion with warranty companies to deny claims through false reporting. Experience shows the only relative strength (52.3), though many skilled technicians are undermined by systemic company failures. The company's reliance on warranty contracts (particularly American Home Shield) appears to enable poor service, as customers report technicians deliberately misdiagnose issues to deny coverage. Read less