The Plumber Heating & Cooling

The Plumber, Heating & Cooling exhibits severe and consistent operational failures that significantly undermine its overall reliability. While individual technicians demonstrate solid technical skills and professionalism (score: 72), the company is plagued by chronic appointment cancellations, no-shows, poor communication, and unresponsive management—issues mentioned across 26+ reviews. Professi... Read more

The Plumber, Heating & Cooling exhibits severe and consistent operational failures that significantly undermine its overall reliability. While individual technicians demonstrate solid technical skills and professionalism (score: 72), the company is plagued by chronic appointment cancellations, no-shows, poor communication, and unresponsive management—issues mentioned across 26+ reviews. Professionalism scores are dragged down by repeated failures to honor commitments, unresponsive office staff (particularly 'Kasey'), and a pattern of broken promises regarding follow-up work and damage repairs. Pricing concerns emerge in multiple reviews citing excessive markups and overcharges, though some customers report fair pricing. Project completion is the weakest dimension, with numerous accounts of abandoned work, multi-week delays, and refusals to complete promised repairs. The company's integrity is questioned in multiple reviews, with allegations of dishonesty and fraud. Read less