Stephens Huck Plumbing & Heating

This contractor demonstrates strong technical expertise and emergency response capability, as evidenced by successful problem-solving and efficient project completion in critical situations. However, professionalism is significantly undermined by a documented instance of late arrival, poor attitude, and lack of transparency regarding pricing structure—resulting in a customer feeling overcharged ... Read more

This contractor demonstrates strong technical expertise and emergency response capability, as evidenced by successful problem-solving and efficient project completion in critical situations. However, professionalism is significantly undermined by a documented instance of late arrival, poor attitude, and lack of transparency regarding pricing structure—resulting in a customer feeling overcharged at $226/hour equivalent. Pricing practices are a major concern based on one detailed complaint about unclear billing and perceived unfair charges. The mixed profile reflects competent workmanship offset by serious customer service and communication failures. Read less