Roy’s Plumbing, Heating & Cooling

Roy's Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores moderately — many recent reviews praise individual technicians by name for punctuality, communication, and courtesy, but a significant number of older and mid-period reviews describe rude staff, ignored callbacks, cancelled appointments without notice, and dismissive customer service representatives... Read more

Roy's Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores moderately — many recent reviews praise individual technicians by name for punctuality, communication, and courtesy, but a significant number of older and mid-period reviews describe rude staff, ignored callbacks, cancelled appointments without notice, and dismissive customer service representatives. Pricing is the most consistently criticized dimension across the review history, with dozens of reviewers describing charges they considered grossly excessive, markups far above market rate, and pressure tactics to upsell unnecessary equipment — this single dimension drags the overall score down substantially. Project completion is mixed: many jobs are described as completed efficiently and correctly, but there are notable failures including unresolved flooding after a $5,500 repair, incomplete drain clearing, abandoned follow-through on yard restoration after sewer work, and at least one instance of code violations from an improperly installed furnace. Experience scores similarly mixed — individual technicians are frequently praised as knowledgeable, but multiple reviews describe technicians misdiagnosing problems, recommending unnecessary replacements, and failing to identify simple fixes that competitors resolved quickly and cheaply. Read less