Purtill Plumbing

Purtill Plumbing receives consistently positive marks for the friendliness, politeness, and responsiveness of individual technicians, with multiple reviewers praising specific workers by name. However, professionalism is significantly dragged down by repeated complaints about failure to return calls, no-shows, and at least one alarming report of an employee drinking and driving in a company shirt.... Read more

Purtill Plumbing receives consistently positive marks for the friendliness, politeness, and responsiveness of individual technicians, with multiple reviewers praising specific workers by name. However, professionalism is significantly dragged down by repeated complaints about failure to return calls, no-shows, and at least one alarming report of an employee drinking and driving in a company shirt. Pricing is the weakest dimension, with multiple reviewers across several years citing lack of billing transparency, unexplained charges, and feeling overcharged for short visits — a pattern that is both consistent and concerning. Project completion is mixed: several jobs were completed promptly and well, but there are documented instances of abandoned work (a second toilet never returned to finish) and unresponsiveness to new project inquiries. Workmanship quality, when work was actually performed, is generally rated positively, but the volume of operational and billing complaints prevents a high overall score. Read less