Plumb Rite Of Wny

Professionalism is the most heavily evidenced dimension and tells a deeply divided story: older reviews (2006–2014) consistently praise punctuality, politeness, and communication, while the two most recent reviews (2021) describe the owner Mike as verbally abusive, argumentative, and unprofessional toward vulnerable clients. Project completion is similarly split — one review describes a comple... Read more

Professionalism is the most heavily evidenced dimension and tells a deeply divided story: older reviews (2006–2014) consistently praise punctuality, politeness, and communication, while the two most recent reviews (2021) describe the owner Mike as verbally abusive, argumentative, and unprofessional toward vulnerable clients. Project completion is similarly split — one review describes a complete no-show with no work ever performed, another describes an incomplete job handed off mid-task to a son who requested cash payment, while older reviews describe timely and thorough work. Pricing receives modest positive marks from a small number of reviews citing reasonable and honest pricing, though the disputed $79.99 invoice for a cancelled appointment introduces a transparency concern. Experience scores moderately — positive reviews highlight meticulous, knowledgeable workmanship, but the pattern of incomplete jobs and handoffs in negative reviews undermines confidence. The strong recency bias toward negative experiences significantly drags all scores down, as the most recent interactions paint a substantially worse picture than the historical record. Read less