Penny’s Hardware & Plumbing

With only two reviews spanning a wide date range (2017–2018), the data is too thin to draw reliable conclusions. The positive review praises friendliness, promptness, honesty about limitations, and long-term customer loyalty over 20 years. However, the negative review raises a serious concern: $200 of unauthorized work was performed without customer approval, the repaired unit still failed, and ... Read more

With only two reviews spanning a wide date range (2017–2018), the data is too thin to draw reliable conclusions. The positive review praises friendliness, promptness, honesty about limitations, and long-term customer loyalty over 20 years. However, the negative review raises a serious concern: $200 of unauthorized work was performed without customer approval, the repaired unit still failed, and the business never followed up on a refund request — directly impacting professionalism, project completion, and pricing fairness. These two reviews present sharply conflicting pictures, and the negative review's specific, credible detail pulls scores down meaningfully across multiple dimensions. Read less