Norton’s Plumbing

Norton's Plumbing shows a deeply mixed track record across its review history. Professionalism scores moderately due to frequent praise for punctuality, courtesy, and cleanliness in older reviews, but is significantly dragged down by multiple serious complaints about unresponsiveness, ignored callbacks, and dismissive attitudes toward unresolved issues. Project completion is the weakest dimension:... Read more

Norton's Plumbing shows a deeply mixed track record across its review history. Professionalism scores moderately due to frequent praise for punctuality, courtesy, and cleanliness in older reviews, but is significantly dragged down by multiple serious complaints about unresponsiveness, ignored callbacks, and dismissive attitudes toward unresolved issues. Project completion is the weakest dimension: two detailed negative reviews describe work left unfinished for extended periods (one spanning over two years), dirt and debris left on properties, and refusal to return to correct problems — patterns that appear across more than one reviewer and more than one era. Pricing receives a modest positive score as several reviewers noted fair or reasonable pricing, though one $9,800 job with disputed scope raises transparency concerns. Experience scores moderately; several reviewers praised quality workmanship and technical knowledge, but instances of improper installations (humidifier wired incorrectly, pipe joints not connected well) and a sewer misdiagnosis without a camera temper that score meaningfully. Read less