Norton’s Plumbing & Heating

Norton's receives overwhelmingly negative reviews centered on a consistent and severe pattern of missed appointments, ignored phone calls, and complete failure to follow through on scheduled work — behaviors that devastate both the professionalism and project completion scores. Out of 9 reviews, at least 6 explicitly describe being stood up, having calls screened or ignored, and receiving no cal... Read more

Norton's receives overwhelmingly negative reviews centered on a consistent and severe pattern of missed appointments, ignored phone calls, and complete failure to follow through on scheduled work — behaviors that devastate both the professionalism and project completion scores. Out of 9 reviews, at least 6 explicitly describe being stood up, having calls screened or ignored, and receiving no callbacks, which is a critical operational failure. The few positive reviews (3 of 9) are older — dating from 2016 to 2020 — and describe good workmanship and fair pricing, suggesting the business may have declined significantly in recent years. The most recent review (June 2023) continues the negative trend, reinforcing that the problems are ongoing rather than historical. Pricing received only one mention and is therefore a low-confidence data point that carries minimal weight in the final score. Read less