Matthew Kandefer Plumbing & Heating

Kandefer receives a critically low WW Score of 38.2, driven by severe failures in project completion and professionalism. Two of three reviews document catastrophic outcomes: a boiler installation that was incorrect, improperly executed, and left incomplete for 6 months (creating a carbon monoxide hazard in a home with young children), and a water heater replacement performed without customer cons... Read more

Kandefer receives a critically low WW Score of 38.2, driven by severe failures in project completion and professionalism. Two of three reviews document catastrophic outcomes: a boiler installation that was incorrect, improperly executed, and left incomplete for 6 months (creating a carbon monoxide hazard in a home with young children), and a water heater replacement performed without customer consultation or transparency. The third review, while positive regarding pricing and care, is substantially outweighed by the two damaging accounts. Professionalism scores are depressed due to lack of communication, failure to consult customers, poor worksite cleanliness, and refusal to take responsibility for defective work. Project completion is the lowest dimension, reflecting incomplete installations, abandoned work, and unmet callbacks. Read less