Hertel Hardware

Hertel Hardware & Plumbing demonstrates strong professionalism with courteous, knowledgeable staff and timely service across 28 mentions. Experience scores are solid (81.0) based on 18 mentions of skilled workmanship and problem-solving. However, project completion (75.0) is dragged down by multiple reports of follow-through failures, missed callbacks, and incomplete work. Pricing receives a moder... Read more

Hertel Hardware & Plumbing demonstrates strong professionalism with courteous, knowledgeable staff and timely service across 28 mentions. Experience scores are solid (81.0) based on 18 mentions of skilled workmanship and problem-solving. However, project completion (75.0) is dragged down by multiple reports of follow-through failures, missed callbacks, and incomplete work. Pricing receives a moderate score (72.0) with 11 mentions—while many customers praise fair rates, several report overcharging and lack of transparency. The company shows inconsistency: exceptional service in some cases contrasts sharply with communication breakdowns, abandoned jobs, and customer service aggression in others. Read less