Emerald Plumbing and Heating

This contractor shows highly polarized performance across reviews spanning nearly a decade. Two recent positive reviews (2024, 2018) praise long-term reliability, same-day service, competitive pricing, and proactive suggestions. However, a severe 2015 complaint documents critical failures: incomplete AC installation, refusal to service a medical emergency despite proximity, and incomplete work tha... Read more

This contractor shows highly polarized performance across reviews spanning nearly a decade. Two recent positive reviews (2024, 2018) praise long-term reliability, same-day service, competitive pricing, and proactive suggestions. However, a severe 2015 complaint documents critical failures: incomplete AC installation, refusal to service a medical emergency despite proximity, and incomplete work that left equipment non-functional. The professionalism score is dragged down by documented rudeness and failure to respond to urgent health-related service calls. Project completion is significantly compromised by incomplete installations and repeated repair attempts required. The WW Score reflects this serious inconsistency, with recent positive momentum offset by unresolved historical failures. Read less