Duffett Plumbing, Heating & AC

Duffett Plumbing demonstrates severe and consistent deficiencies across all measured dimensions. Professionalism is critically compromised by documented instances of unresponsiveness, rudeness, hung-up calls, and dismissive attitudes toward customers. Pricing practices are deeply problematic, with multiple reviews detailing aggressive upselling tactics, inflated quotes, warranty threats, and unnec... Read more

Duffett Plumbing demonstrates severe and consistent deficiencies across all measured dimensions. Professionalism is critically compromised by documented instances of unresponsiveness, rudeness, hung-up calls, and dismissive attitudes toward customers. Pricing practices are deeply problematic, with multiple reviews detailing aggressive upselling tactics, inflated quotes, warranty threats, and unnecessary service recommendations that cost customers thousands of dollars. Project completion shows mixed results with some emergency work handled well but marred by follow-up failures and unresolved issues. Technical experience is undermined by misdiagnosis, failure to identify root causes, and reliance on expensive unnecessary repairs rather than proper troubleshooting. The company exhibits patterns of targeting vulnerable customers (single parents, military families) and employing high-pressure sales tactics. Read less