Overview of Company Customer Sentiment Analysis in May
Every single review across this dataset is a 1-star complaint, painting a deeply consistent and alarming picture of this contractor. Professionalism is catastrophically low: reviewers document repeated no-shows, an unreachable voicemail, bringing a child to a job site, leaving messes on carpets and drywalls, and using a client's property without permission. Project completion is nearly nonexistent... Read more
Every single review across this dataset is a 1-star complaint, painting a deeply consistent and alarming picture of this contractor. Professionalism is catastrophically low: reviewers document repeated no-shows, an unreachable voicemail, bringing a child to a job site, leaving messes on carpets and drywalls, and using a client's property without permission. Project completion is nearly nonexistent — multiple reviewers paid in advance and received little to no completed work, with one escalating to the New York State Attorney General and another hiring a replacement contractor to finish the job. Workmanship quality is severely deficient, with documented failures including a leaking kitchen ceiling caused by an incorrectly installed shower, shower doors that fall off tracks, destroyed lawn edges, and sloppy tiling requiring multiple failed attempts. Pricing scores marginally above zero only because money was accepted and some partial work was occasionally performed, but the pattern of taking advance payments and failing to deliver constitutes a serious financial harm to customers. Read less