M & M Plumbing and Heating

M&M Plumbing shows a deeply polarized customer base with stark contrasts between positive and negative experiences. Professionalism scores moderately at 72, with consistent praise for punctuality and courtesy from satisfied customers, but serious concerns about no-shows, unresponsiveness, and unprofessional behavior (hanging up on customers, berating clients). Pricing is the most problematic dimen... Read more

M&M Plumbing shows a deeply polarized customer base with stark contrasts between positive and negative experiences. Professionalism scores moderately at 72, with consistent praise for punctuality and courtesy from satisfied customers, but serious concerns about no-shows, unresponsiveness, and unprofessional behavior (hanging up on customers, berating clients). Pricing is the most problematic dimension at 48, with numerous explicit complaints about overcharging, hidden fees, inflated labor hours, unnecessary work, and a mandatory 2-hour minimum plus $150 equipment fee. Project completion at 71 reflects mixed results: many jobs completed successfully, but several instances of incomplete work, abandoned projects, and failure to follow up on callbacks. Experience/workmanship at 80 is the strongest dimension, with technical competence and problem-solving ability frequently praised, though undermined by cases of unnecessary work and misdiagnosis. Read less