John Piccirilli Plumbing and Heating

John Piccirilli Plumbing & Heating shows a mixed reputation with significant polarization between highly satisfied customers and those reporting serious issues. Professionalism scores are dragged down by multiple complaints about rude owner behavior, poor communication, and staff dishonesty, despite many positive mentions of friendly technicians like Brendon and Cris. Pricing is a major concern wi... Read more

John Piccirilli Plumbing & Heating shows a mixed reputation with significant polarization between highly satisfied customers and those reporting serious issues. Professionalism scores are dragged down by multiple complaints about rude owner behavior, poor communication, and staff dishonesty, despite many positive mentions of friendly technicians like Brendon and Cris. Pricing is a major concern with recurring complaints about unnecessary upsells, hidden fees, inflated charges for simple parts/labor, and refusal to provide transparent quotes. Project completion is hampered by documented cases of incomplete work, abandoned jobs, canceled appointments, and warranty disputes. Technical experience is generally praised when work is completed, but undermined by allegations of misdiagnosis and recommending unnecessary repairs. The company demonstrates strong technical capability but serious ethical and customer service concerns. Read less