Arctic Bear Heating, Air, Plumbing & Water Treatment

Arctic Bear earns strong marks for professionalism, with the overwhelming majority of reviewers praising punctuality, communication, courtesy, and responsiveness across a large and consistent body of recent reviews. Project completion scores well overall, with many reviewers describing thorough, complete installs and follow-through, though several notable negative reviews describe abandoned estima... Read more

Arctic Bear earns strong marks for professionalism, with the overwhelming majority of reviewers praising punctuality, communication, courtesy, and responsiveness across a large and consistent body of recent reviews. Project completion scores well overall, with many reviewers describing thorough, complete installs and follow-through, though several notable negative reviews describe abandoned estimates, technicians arriving unprepared, and at least two serious allegations of misdiagnosis or fabricated problems to drive equipment sales. Pricing is the weakest dimension: while several reviewers describe fair or reasonable pricing, there are multiple credible complaints about hidden charges, unexpected credit card overcharges, and a $560 repair charge for a misdiagnosed boiler issue, pulling this score down significantly. Experience scores moderately well given strong positive technical feedback from many reviewers, but is tempered by recurring allegations — across multiple independent reviews — that technicians misdiagnosed CO issues and red-tagged equipment that did not require replacement, which represents a serious competency or ethics concern. Read less