Apex Plumbing & Heating

Apex Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple explicit complaints about appointment changes, late arrivals, poor communication, and a contractor who failed to return calls during an active project — though several positive reviews do praise courteous and efficient technicians. Pricing is a serious conce... Read more

Apex Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple explicit complaints about appointment changes, late arrivals, poor communication, and a contractor who failed to return calls during an active project — though several positive reviews do praise courteous and efficient technicians. Pricing is a serious concern: three separate reviews describe charges that reviewers found grossly excessive or deceptive, including a $300/hour implied rate, a $400 charge for 30 minutes of work, and disputed contract terms on a $12,000 renovation — these are specific, credible complaints that cannot be dismissed. Project completion is similarly split, with one detailed review describing abandoned work, missing drain line hookups, unprofessional installations, and a contractor sent to collections, while shorter positive reviews describe fast and complete jobs. Experience scores moderately, with positive reviews citing knowledgeable technicians who explained their work, but the detailed negative review raises legitimate concerns about workmanship quality on a large project. Read less