Rooter Wizard

The bulk of reviews are recent (2025) and relate to Roto-Rooter technicians — primarily 'Benny' — who are consistently praised for friendliness, professionalism, and responsiveness including late-night emergency calls. However, the dataset also contains serious negative reviews specifically about Rooter Wizard (a separate company sharing some reviews in this set), including a detailed 1-star a... Read more

The bulk of reviews are recent (2025) and relate to Roto-Rooter technicians — primarily 'Benny' — who are consistently praised for friendliness, professionalism, and responsiveness including late-night emergency calls. However, the dataset also contains serious negative reviews specifically about Rooter Wizard (a separate company sharing some reviews in this set), including a detailed 1-star account of a failed pre-purchase inspection, misrepresentation, no-show appointments, and substandard work that cost the customer thousands of dollars. Additional 1-star reviews cite poor callback responsiveness and a decline in service quality after ownership change. Pricing is generally viewed positively with mentions of fair rates and transparency, but one reviewer noted the service is 'a bit more expensive than other companies.' Project completion scores are tempered by the serious Rooter Wizard complaints involving incomplete work, code violations, and an abandoned appointment. The mixed provenance of reviews — spanning two distinct companies and a decade of dates — significantly complicates the overall picture. Read less