ROOTER MAN

This is a franchise brand with hundreds of locations, and the review pool reflects wildly inconsistent quality across different operators and technicians. Professionalism scores are dragged down significantly by a large volume of reviews describing rude, condescending, or outright hostile technicians and office staff, though many positive reviews praise specific named technicians as courteous and ... Read more

This is a franchise brand with hundreds of locations, and the review pool reflects wildly inconsistent quality across different operators and technicians. Professionalism scores are dragged down significantly by a large volume of reviews describing rude, condescending, or outright hostile technicians and office staff, though many positive reviews praise specific named technicians as courteous and professional. Pricing is the most damaging dimension: an enormous number of reviews describe a bait-and-switch pattern where a low advertised rate (often $49) is used to gain entry, followed by aggressive upselling to hydro-jetting, camera inspections, and pipe replacement at prices reviewers consistently describe as two to ten times market rate. Project completion is mixed — many jobs are completed satisfactorily and quickly, but a significant minority of reviews describe incomplete work, warranty refusals, no-shows, and jobs that required a second company to actually fix the problem. Experience scores reflect genuine skill from certain technicians but are undermined by repeated accounts of misdiagnosis, fabricated damage, and work that failed within days or weeks. Read less