Overview of Company Customer Sentiment Analysis in May
The review set is small (4 reviews) and spans 2016–2021, with the most recent review now over 3 years old, limiting reliability. Professionalism is mixed: in-person demeanor was described as pleasant across multiple reviews, but one reviewer explicitly noted the plumber became rude on the phone when complaints were raised, dragging the score down significantly. Project completion is the most dam... Read more
The review set is small (4 reviews) and spans 2016–2021, with the most recent review now over 3 years old, limiting reliability. Professionalism is mixed: in-person demeanor was described as pleasant across multiple reviews, but one reviewer explicitly noted the plumber became rude on the phone when complaints were raised, dragging the score down significantly. Project completion is the most damaging dimension — two reviews describe work that was left incomplete or improperly done, with one contractor failing to return after promising to fix a pipe they dislodged, and another reviewer experiencing a sewer backup recurrence shortly after service. Pricing received moderate marks — one reviewer found the quote competitive, but another questioned value given inconsistent billing between two jobs of similar scope. Experience is rated very low based on two reviews: one reviewer explicitly stated the crew did not appear experienced with drain cleaning, and roots were left in the line that a subsequent company found easily. Read less