Roland J Down

The overwhelming majority of reviews for Roland J Down are highly negative, painting a consistent picture of serious service failures across all four dimensions. Professionalism is severely undermined by multiple accounts of no-shows, missed appointments with no communication, and a manager who never followed up on complaints — with only one review (featuring tech Avi) offering a positive counte... Read more

The overwhelming majority of reviews for Roland J Down are highly negative, painting a consistent picture of serious service failures across all four dimensions. Professionalism is severely undermined by multiple accounts of no-shows, missed appointments with no communication, and a manager who never followed up on complaints — with only one review (featuring tech Avi) offering a positive counterpoint. Project completion is a critical weak point, with multiple reviews describing work that was left incomplete, made things worse (burst pipes, refrigerant loss), or was never performed at all despite payment or scheduling. Pricing and experience also drew sharp criticism, including allegations of deceptive pricing plans, a $1,500 bill for a non-functioning unit, and a technician who attempted to replace a still-warranted water heater unnecessarily. The single positive review (Avi, 2024) is an outlier and insufficient to meaningfully offset the volume and severity of negative experiences documented across multiple years. Read less