PTO Home Service & Repairs

Phil O'Brien of PTO Home Services earns strong marks for professionalism, with the vast majority of reviewers praising his punctuality, communication, responsiveness, and courteous demeanor across a large volume of reviews spanning nearly a decade. His technical skill and problem-solving ability are consistently highlighted, including creative solutions to complex plumbing challenges, earning a hi... Read more

Phil O'Brien of PTO Home Services earns strong marks for professionalism, with the vast majority of reviewers praising his punctuality, communication, responsiveness, and courteous demeanor across a large volume of reviews spanning nearly a decade. His technical skill and problem-solving ability are consistently highlighted, including creative solutions to complex plumbing challenges, earning a high experience score. Pricing is generally regarded as fair to very reasonable, with multiple reviewers noting his quotes came in well below competitors, though one reviewer flagged a flat-rate charge as high and another noted prices were slightly elevated in hindsight. The project completion score is meaningfully dragged down by a recurring and serious pattern: at least five separate reviewers across multiple years reported that Phil scheduled follow-up work, then stopped responding entirely — ghosting customers after initial jobs were completed. This pattern is the single most significant negative signal in the dataset and prevents a higher overall WW Score. Read less