Platinum Plumbing & Heating

Professionalism scores reasonably well across multiple reviews, with consistent praise for friendliness, punctuality, and responsiveness — Matt in particular is noted for showing up on time and returning calls promptly. However, communication and prioritization issues were flagged in at least one review, preventing a higher score. Project completion is mixed: several jobs were completed successf... Read more

Professionalism scores reasonably well across multiple reviews, with consistent praise for friendliness, punctuality, and responsiveness — Matt in particular is noted for showing up on time and returning calls promptly. However, communication and prioritization issues were flagged in at least one review, preventing a higher score. Project completion is mixed: several jobs were completed successfully, but one review explicitly identified workmanship defects (improper pitch on shower floor, trap set too low) that should have been caught during the job, indicating inconsistent quality control. Pricing drew a split response — one reviewer found the price competitive, while two others described the contractor as 'a bit pricey,' and one raised a concern about use of minimum-code materials without offering an upgrade option. Experience is generally positive given the contractor's long tenure and repeat customers, but the technical errors noted in the 2013 shower pan review temper confidence in consistent workmanship quality. Read less