Mustari Mechanical Systems

This contractor's review record is deeply polarized. Several long-term customers from 2007–2015 describe Tony as reliable, fair, knowledgeable, and professional, which provides a positive baseline. However, three highly detailed negative reviews — including two from what appear to be the same large bathroom renovation project (2021 and 2023) and one from a tankless water heater installation (2... Read more

This contractor's review record is deeply polarized. Several long-term customers from 2007–2015 describe Tony as reliable, fair, knowledgeable, and professional, which provides a positive baseline. However, three highly detailed negative reviews — including two from what appear to be the same large bathroom renovation project (2021 and 2023) and one from a tankless water heater installation (2011) — describe serious and consistent patterns: dramatic mid-job price escalation far beyond original quotes, abandonment of unfinished work, use of unlicensed labor, technical incompetence, harassment of clients, and attempts to manipulate building departments and credit bureaus. These negative reviews are specific, corroborated, and credible, and they heavily drag down all four dimensions. The positive reviews are largely older (pre-2016) and several lack meaningful detail, limiting their counterbalancing weight. Read less