Mr. Rooter Plumbing of North Albany NY

This contractor's reviews are overwhelmingly negative, with 4 out of 5 reviews giving 1-star ratings and describing rude, dismissive, and unprofessional behavior including hanging up on customers mid-conversation. Multiple reviewers explicitly describe being hung up on, condescended to, and treated disrespectfully, driving the professionalism score to a critically low level. Pricing concerns are s... Read more

This contractor's reviews are overwhelmingly negative, with 4 out of 5 reviews giving 1-star ratings and describing rude, dismissive, and unprofessional behavior including hanging up on customers mid-conversation. Multiple reviewers explicitly describe being hung up on, condescended to, and treated disrespectfully, driving the professionalism score to a critically low level. Pricing concerns are significant, with one reviewer alleging bait-and-switch warranty tactics and a charge of over $600 to snake a drain, and another describing an outrageous quote of $10,000 plus unspecified 'fines.' Project completion is also poor, with at least one reviewer reporting that the same plumbing issue persisted after two paid service visits, resulting in water damage. The sole positive review, from 2022, describes a prompt, reasonably priced, and effective service call, but it is outnumbered and outweighed by the volume and severity of recent negative experiences. Read less