Metro Plumbing & Heating

Metro has a mixed but generally positive historical record, with multiple reviewers praising prompt response times, clean workmanship, fair pricing, and skilled tradespeople across plumbing and HVAC work. The standout positive includes a reviewer noting a plumber returned immediately to fix a small leak at no apparent extra charge, reflecting strong follow-through. However, a serious 1-star review... Read more

Metro has a mixed but generally positive historical record, with multiple reviewers praising prompt response times, clean workmanship, fair pricing, and skilled tradespeople across plumbing and HVAC work. The standout positive includes a reviewer noting a plumber returned immediately to fix a small leak at no apparent extra charge, reflecting strong follow-through. However, a serious 1-star review from 2016 alleges sexual harassment by a worker, repeated hang-ups when the complaint was escalated, rudeness, incompetence, and overpricing — this single review significantly drags down professionalism and pricing scores and cannot be ignored. The vast majority of reviews are more than 5 years old, with only one review from the past 12 months (2024), limiting confidence in how well these scores reflect current operations. Additionally, a note in one review indicates the company shifted to commercial-only work at some point, raising questions about the relevance of residential reviews to current service offerings. Read less