FW Webb

FW Webb demonstrates strong technical expertise and knowledgeable staff (82/100), with multiple reviews praising employee product knowledge and problem-solving ability. Professionalism is mixed (72/100): several reviews highlight excellent customer service from named employees (Michelle R., Jill, Samantha McFee, Dave), but multiple reviews document poor service experiences including long wait time... Read more

FW Webb demonstrates strong technical expertise and knowledgeable staff (82/100), with multiple reviews praising employee product knowledge and problem-solving ability. Professionalism is mixed (72/100): several reviews highlight excellent customer service from named employees (Michelle R., Jill, Samantha McFee, Dave), but multiple reviews document poor service experiences including long wait times, rudeness, and inconsistent phone-to-in-store communication. Project completion is solid (78/100) with timely deliveries and follow-through noted, though one review reported a 7-week delay. Pricing is the significant weakness (52/100): multiple reviews explicitly state prices are 2-3x higher than competitors (Home Depot, big-box stores), with contractors noting lack of contractor discounts. The company appears to operate a wholesale-only policy for certain products that is not clearly communicated, creating customer friction. Read less