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Workman Score
72.8/100
Based on
80 reviews analyzed
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Overview of Company Customer Sentiment Analysis in May
Empire State Plumbing demonstrates strong technical expertise and generally professional conduct, with many customers praising technician knowledge, friendliness, and problem-solving ability. However, the company is significantly hampered by aggressive pricing practices, particularly the non-waivable $89-$129 diagnostic/dispatch fees that do not apply to work performed, and numerous complaints abo... Read more
Services Offered Verified by Business
Bathtub installation
Bathtub repair
Drain installation
Drain repair
Faucet installation
Faucet repair
Garbage disposal installation
Garbage disposal repair
Gas line installation
Gas line repair
Hot water recirculation pump installation
Hot water recirculation pump repair
HVAC installation or replacement
HVAC system repair
HVAC system maintenance
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Sewer installation
Sewer repair
Shower installation
Shower repair
Sink installation
Sink repair
Sump pump installation
Sump pump repair
Toilet installation
Toilet repair
Water heater installation
Water heater repair
Water pipe installation
Water pipe repair
Workman Score
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Price-friendly 58%
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Professionalism 79%
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Experience 82%
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Completion 76%
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