Drain-O-Matic Plumbing & Drain Cleaning

This company demonstrates strong professionalism and technical expertise, with multiple reviews praising courteous staff, quick response times, and skilled problem-solving. However, the WW Score is significantly dragged down by one catastrophic project completion failure in January 2023 where improper technique damaged the main sewer line, left a stuck cable in place, and forced the customer to hi... Read more

This company demonstrates strong professionalism and technical expertise, with multiple reviews praising courteous staff, quick response times, and skilled problem-solving. However, the WW Score is significantly dragged down by one catastrophic project completion failure in January 2023 where improper technique damaged the main sewer line, left a stuck cable in place, and forced the customer to hire excavation services at substantial cost. While most reviews are positive and older (2017-2020), the recency and severity of the 1-star review, combined with evidence of incomplete work and lack of accountability, creates serious reliability concerns. Pricing appears fair based on limited mentions, but the company's ability to complete complex jobs safely remains questionable. Read less